Privacy Policy

1. Information We Collect

Nature Isle Pool Service LLC ("Company," "we," "us," or "our") collects information you provide directly to us when using our services or website. This includes:

• check_circle Contact Information: Name, email address, phone number, and mailing address when you request a quote or schedule service.
• check_circle Service Information: Details about your pool, property, and service preferences.
• check_circle Payment Information: Billing details necessary to process payments for services rendered.
• check_circle Website Usage Data: Information automatically collected through cookies and analytics, including IP address, browser type, and pages visited.

2. How We Use Your Information

We use the information we collect to:

• • Provide, maintain, and improve our pool maintenance and repair services
• • Schedule appointments and communicate about service visits
• • Process payments and send invoices
• • Send service reminders, seasonal tips, and promotional offers (with your consent)
• • Respond to your inquiries and provide customer support
• • Improve our website and overall customer experience

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• • Service Providers: With trusted partners who assist in operating our business (e.g., payment processors, scheduling software).
• • Legal Requirements: When required by law or to protect our rights, property, or safety.
• • Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission, secure servers, and limited employee access to personal data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand usage patterns. You can control cookie preferences through your browser settings. Disabling cookies may limit some features of our website.

6. Your Rights

You have the right to:

• • Access, correct, or delete your personal information
• • Opt out of marketing communications at any time
• • Request a copy of the data we hold about you
• • Withdraw consent for data processing where applicable

To exercise these rights, please contact us at info@natureislepoolservice.com.

7. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.